Important points about this cover
Please review the following master terms and conditions for your roadside assistance membership. By purchasing or holding this product, you agree to these limits, exclusions, and requirements.
- No Free Service for Pre-Existing Issues: You are not entitled to free service or "Extras Cover" for any pre-existing vehicle faults, and purchasing confirms your vehicle has none.
- Validation and 7-Day Waiting Period: Service officially begins after administration validates your payment, and any assistance requested within the first 7 days is at your own cost.
- Suspension for Unpaid Invoices: If a contractor identifies a pre-existing issue, the service will be invoiced to you and your membership will be suspended until paid.
- Excessive Use and Lack of Maintenance: National Roadside Assist can withdraw service if usage is excessive due to a lack of regular maintenance or failure to fix ongoing faults.
- Commercial and Rental Vehicle Exclusion: Vehicles used for hire, reward, rideshare, taxis, limousines, or rentals are entirely ineligible for free service.
- Policy Amendments Without Notice: National Roadside Assist Pty Ltd reserves the right to change its "Exclusions and Limitations" policies at any time without prior notice.
- 7-Day Cooling-Off Period: You can cancel your membership within 7 days of purchase for a full refund; no refunds are given after this period, even if unused.
- Vehicle-Centric Coverage: Membership covers the specific vehicle rather than the owner, meaning any family member driving the registered car is protected.
- Vehicle Age Restrictions: Roadside assist products do not cover any vehicles manufactured earlier than 2006 (20 years or older).
- Driver Eligibility Restrictions: Coverage is denied to Working Holiday Makers (subclass 417/462 visas), non-Australian licence holders, and non-Australian residents.
- Geographic Availability: Retail products sold on this website are strictly unavailable for use or purchase in New Zealand.
- Remote Location Excess Fees: Excess fees apply to all tows and assistance requests in remote locations where the service vehicle travels beyond your coverage radius.
- Upfront Excess Quotes: Cost quotes for remote or out-of-bounds excess fees can be provided upon request when you call for assistance.
- Vehicle Size Restrictions: Service may be refused or extra fees charged if your vehicle exceeds 5.5 metres in length, 2.5 metres in height, or 3.5 tonnes in weight.
- Caravan and Trailer Towing Rules: "Platinum Plus" towing requires a standard 50mm ball hitch and does not include dispatching a separate, second tow truck for the trailer.